Privacy Policy

Callvcal is a unified digital mobility ecosystem developed and operated by Callvcal Technology Private Limited, headquartered in Bengaluru, Karnataka, India.

Our vision is to simplify vehicle ownership, parking, rentals, travel, fleet management, subscriptions, marketplaces, and mobility services by connecting users, businesses, and service providers through one secure digital platform.

Our ecosystem includes but is not limited to:

This Privacy Policy applies to:

This Privacy Policy also applies to information collected through:

For the purposes of this Privacy Policy:

The information we collect depends on the services you use.

Callvcal collects and processes personal information to operate, improve, secure, and provide our services. We only process information for lawful purposes and to the extent necessary for providing the services you request or as otherwise permitted by applicable law.

Your information may be used for the following purposes:

Depending on applicable laws, we process personal information based on one or more of the following legal grounds:

Many Callvcal services require location information.

Depending on your permissions, we may collect:

Location information may be used for:

Users can manage location permissions through device settings.

Some services may not function properly without location access.

Callvcal may request camera access for:

Uploaded images remain under your ownership.

By uploading images, you grant Callvcal a limited license to store, display, process, and use such images solely for providing our services.

If certain features require voice input or customer support, we may request microphone permission.

Examples include:

Microphone access is used only after user permission.

Certain services may use:

Examples include:

These permissions remain under your control.

When using Callvcal, we may automatically collect technical information such as:

This information helps improve reliability and security.

We use analytics to understand how users interact with our services.

Analytics may include:

Analytics help us improve user experience.

Callvcal may use Artificial Intelligence (AI), Machine Learning (ML), and automated systems to enhance the Platform.

Examples include:

These technologies assist our services but do not replace human oversight where required by law.

Callvcal does not sell your personal information.

We only share information where necessary to operate our services, comply with legal obligations, or with your consent.

Information may be shared with:

All recipients are expected to protect your information in accordance with applicable laws and contractual obligations.

Business Partners using Callvcal may receive information necessary to provide services you request.

Examples include:

Partners may not use your information for unrelated purposes without appropriate legal authority or your consent.

Payments are processed through trusted third-party payment providers.

Payment information may be shared with providers to:

Callvcal does not store:

These credentials are processed securely by payment service providers.

We may communicate with users regarding:

Where required by law, marketing communications will only be sent with your consent, and you may opt out at any time using the unsubscribe link or your account preferences.

Callvcal may send:

Notifications may include:

To protect users, businesses, and the integrity of the Platform, we may use automated and manual processes to detect and prevent:

Where appropriate, suspicious activity may result in temporary account restrictions, verification requests, or reporting to competent authorities.

Our Platform may integrate with trusted third-party services to deliver functionality, including but not limited to:

Each third-party provider processes information in accordance with its own privacy policy and applicable legal obligations.

We may disclose personal information when we believe such disclosure is necessary to:

We will make reasonable efforts to ensure that any such disclosure is limited to what is legally required or reasonably necessary.

Callvcal uses cookies, SDKs, web beacons, pixels, local storage, session storage, APIs, and similar technologies to improve user experience, secure our platform, analyze traffic, personalize content, and provide relevant services.

Cookies are small text files stored on your device that help us recognize your browser and remember your preferences.

We may use the following categories of cookies:

Protecting user information is one of our highest priorities.

Although no system can guarantee absolute security, we implement industry-standard administrative, technical, and organizational safeguards.

Our security measures include:

Users are responsible for:

Callvcal is not responsible for losses resulting from compromised user credentials caused by user negligence.

We retain personal information only as long as necessary for:

Retention periods vary depending on the nature of information.

Some information may remain in backup systems for a limited period after deletion.

Users may request deletion of their account through:

Upon receiving a valid request, we may:

However, certain information may be retained where required by:

Deleted information may continue to exist within encrypted backups for disaster recovery purposes.

These backups are periodically overwritten.

Backup information is not actively processed except for system restoration.

Depending on applicable law, users may have the right to:

Users may choose to:

Certain services may become unavailable if required permissions are revoked.

The Platform is not intended for children below the minimum legal age required under applicable laws to independently consent to data processing.

We do not knowingly collect personal information from children without appropriate consent where required.

If we become aware that personal information has been collected improperly, we may delete such information.

Parents or guardians may contact us regarding concerns involving children's data.

Our servers, cloud providers, business partners, or service providers may operate in multiple countries.

Your information may be transferred, processed, or stored outside your country of residence.

Whenever international transfers occur, we implement reasonable safeguards to protect personal information in accordance with applicable laws.

Callvcal may use Artificial Intelligence (AI), Machine Learning (ML), and automated systems to improve services.

Examples include:

These systems assist decision-making but do not replace human oversight where legally required.

Our Platform may integrate with third-party services including but not limited to:

These third parties maintain their own privacy policies.

Callvcal is not responsible for the privacy practices of external services.

The Platform may contain links to external websites.

We are not responsible for:

Users should review the privacy policy of every external website they visit.

If we become aware of a security incident involving personal information, we may:

Callvcal endeavors to comply with applicable laws and regulations, including, where relevant:

We may update this Privacy Policy from time to time to reflect:

The revised Privacy Policy will become effective upon publication on our Platform unless otherwise stated.

Where required by law, we will provide notice of material changes through appropriate means, such as our website, application, or email.

Your continued use of the Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Bengaluru, Karnataka, India, unless otherwise required by applicable law.

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact us:

Our support team will make reasonable efforts to respond to your request within the timeframe required by applicable law.

By accessing or using the Callvcal website, mobile applications, business partner platform, APIs, or any related services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Where consent is required under applicable law, you expressly consent to the collection, use, storage, processing, disclosure, and transfer of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Platform and its services.